9/7/2023 0 Comments Mini pencil boxTo complete your return, we require a receipt or proof of purchase. Several types of goods are exempt from being returned, such as perishable goods and intimate or sanitary goods. It must also be in the original packaging. A 15% return fee will be charged for returned custom kits.Ĭustomers should call to report defective goods within 24 hours of receiving the order. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Your order is not considered cancelled until you've received a reply with confirmation. If you wish to cancel, then please contact as quickly as possible referencing your order number (i.e. Cancellation is available until the product ships, but it may be subject to a 15% restocking fee based upon order total. We're very sorry if you feel the need to cancel your order. *All orders over $1,000, purchased through will receive free ground shipping to the lower 48 United States (this free delivery offer is unavailable to Hawaii, Alaska, and US Territories). There may be an extra charge for Delivery Appointment. Delivery Appointments for small package deliveries through UPS are not available. This will extend delivery usually by one day. If you are receiving a freight shipment, you may specify a Delivery Appointment if you need to choose the date and time of delivery. (Not automatically included with all liftgate service). Extra charge for this service varies by carrier. Specify to your account manager that you want Inside Delivery if you need your shipment unloaded off the truck and delivered through the first door or out of the weather. Extra charge for this service will be applied to your shipping charge. Recommended for residential motor freight and businesses without a loading dock. Specify to your account manager that you want Liftgate Service if your order is shipping via pallet (30 packages or more) and you need your shipment unloaded off the truck. Residential Delivery is selected by default if you identified your ship-to address as a residence or if the carrier determined your location is residential. Only regular priced items qualify for free shipping.įor more information on freight shipments, click here. The actual number of days in transit depends upon the shipping option you choose during check out. Shipping guarantees are dependent upon the shipping carrier.ĭuring the checkout process, your shipping cost will be automatically calculated for you before you submit your order. Box number addresses are unacceptable for package deliveries. Expedited orders (Next Day Air, 2nd Day Air, 3-Day Select) will ship on the next shipping day as well.įor rush orders, please call 88 to speak with a sales associate. Some exceptions may apply, such as orders containing over 150 kits, which may require extra time for assembly. Unless an announcement is posted otherwise, you can expect your order to ship the next shipping day, which is Monday through Friday, except for federal holidays.
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